Crikya Terms and Conditions

1. Introduction

Crikya is an online betting and casino platform operating at crikya.net, designed specifically for players in Bangladesh. The platform offers sports betting, casino slot games, live dealer tables and video poker. These Terms apply to all services offered by Crikya, including but not limited to account registration, deposits, withdrawals, bonus participation, sports betting and casino gameplay.

These Terms should be read alongside the Privacy Policy and the Responsible Gaming Policy, both of which form part of the overall agreement between you and Crikya. Where there is any conflict between these documents, these Terms take precedence unless otherwise stated.

Crikya reserves the right to update these Terms at any time. Continued use of the platform after any update constitutes acceptance of the revised Terms. We will notify registered players of material changes via email or platform notification.

2. Eligibility

To register and use Crikya, you must meet all of the following criteria:

• You must be at least 18 years of age. Crikya does not permit access to minors under any circumstances.
• You must be accessing the platform from a jurisdiction where online betting is not explicitly prohibited for personal use.
• You must not be a current employee, contractor or close family member of a Crikya employee.
• You must not have been previously excluded or banned from the Crikya platform.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

By registering, you confirm that you meet all eligibility requirements. Providing false information during registration is a breach of these Terms and may result in permanent account closure and forfeiture of any balance.

3. Account Registration

Each player is permitted to hold one account only on Crikya. Creating multiple accounts — whether under the same name, same device, same IP address or same payment method — is strictly prohibited and will result in all associated accounts being permanently closed.

When registering, you must provide accurate and complete information including your full name, date of birth, email address and mobile number. This information is used for account verification, payment processing and customer support. You are responsible for keeping your registration details up to date.

• Registration is free and takes under two minutes.
• You must verify your mobile number via OTP during registration.
• Full KYC verification (identity document + proof of payment method) is required before your first withdrawal.
• Crikya may request additional documentation at any time as part of ongoing compliance checks.

Crikya reserves the right to decline any registration application without providing a reason. Accounts that remain unverified for more than 30 days may be closed and any deposited funds returned to the original payment source.

4. Deposits and Withdrawals

Crikya supports bKash and Nagad for all financial transactions. These are the only accepted payment methods on the platform. Bank transfers and third-party payment processors are not currently supported.

Deposits:

• Minimum deposit: ৳200
• Maximum single deposit: ৳50,000
• Deposits are credited to your Crikya account instantly in most cases.
• Crikya does not charge fees on deposits, though your mobile banking provider may apply their own charges.

Withdrawals:

• Minimum withdrawal: ৳500
• Withdrawals are processed to the same bKash or Nagad number used for the deposit.
• Verified accounts receive processing within 10 minutes during normal operating hours.
• Unverified accounts cannot withdraw until KYC is complete.
• Crikya reserves the right to request additional verification before processing large withdrawals.
• Withdrawals of bonus winnings are subject to wagering requirements being met in full.

5. Bonuses and Promotions

Crikya offers welcome bonuses, reload bonuses, free spins and other promotional offers from time to time. All bonuses are subject to the specific terms stated on the promotion page, in addition to these general bonus rules.

• All bonuses carry a wagering requirement that must be completed before any withdrawal can be made from bonus-related funds.
• Wagering requirements, eligible games, minimum odds and time limits are stated on each individual bonus offer.
• Bonuses are credited to your account automatically upon qualifying deposit unless otherwise stated.
• Only one bonus may be active at a time unless explicitly stated otherwise.
• Crikya reserves the right to withdraw any bonus offer at any time without prior notice.
• Bonus abuse — including but not limited to using multiple accounts, exploiting technical errors or coordinated betting — will result in bonus forfeiture and account suspension.
• Crikya's decision on all bonus-related disputes is final.

Players who have opted out of marketing communications will not receive bonus notifications but may still claim bonuses manually through the promotions section of the platform.

6. Betting Rules

All sports bets placed on Crikya are subject to the specific rules of the relevant sport and market, as well as these general betting rules. By placing a bet, you confirm that you understand and accept the applicable rules.

• Bets are final once confirmed. Crikya does not accept cancellation requests after a bet has been placed.
• Minimum bet: ৳50. Maximum bet limits vary by market and are displayed at the time of bet placement.
• Crikya reserves the right to void any bet placed on an event where the outcome was already known at the time of placement.
• In the event of a technical error resulting in incorrect odds being displayed, Crikya reserves the right to void affected bets and return stakes.
• Live betting odds are updated in real time. Crikya is not responsible for bets placed on odds that have since changed due to network latency on the player's side.
• Crikya reserves the right to limit or refuse bets from any player at its sole discretion, including players identified as professional bettors or arbitrage players.
• All bet settlements are based on official results from the relevant governing body. Crikya's settlement decisions are final.

7. Casino Games

Crikya's casino section includes slot games, live dealer tables and video poker. All games are provided by licensed third-party game providers and use certified random number generators (RNG) to ensure fair outcomes.

• Game RTP (Return to Player) percentages are available within each game's information panel.
• Crikya is not responsible for game interruptions caused by internet connectivity issues on the player's side. Interrupted game rounds are resolved according to the game provider's rules.
• In the event of a game malfunction, all affected bets will be voided and stakes returned.
• Progressive jackpot games are subject to their own specific rules as stated within the game.
• Crikya reserves the right to remove any game from the platform at any time without prior notice.

Featured games on Crikya include Fortune Horse, Dinosaur Tycoon, Joker Poker, Rise of Apollo and Muay Thai Champion. Each game has its own paytable and bonus feature rules accessible within the game interface.

8. Prohibited Conduct

The following activities are strictly prohibited on Crikya and will result in immediate account suspension and potential legal action:

• Creating or operating more than one account.
• Using automated software, bots or scripts to interact with the platform.
• Exploiting software bugs, errors or vulnerabilities for financial gain.
• Colluding with other players to manipulate game or betting outcomes.
• Using the platform for money laundering or any other illegal financial activity.
• Providing false identity information or impersonating another person.
• Attempting to reverse-engineer, copy or reproduce any part of the Crikya platform.
• Harassing, threatening or abusing Crikya staff or other players.
• Placing bets on behalf of another person without their knowledge and consent.

9. Account Security

You are solely responsible for maintaining the confidentiality of your Crikya login credentials. Crikya will never ask for your password via email, live chat or any other channel. If you receive any communication claiming to be from Crikya and requesting your password, treat it as fraudulent and report it to [email protected] immediately.

• Use a strong, unique password for your Crikya account.
• Enable two-factor authentication (2FA) from your account security settings.
• Do not share your account with any other person.
• Log out of your account when using shared or public devices.
• Report any suspected unauthorised access to your account immediately.

Crikya is not liable for losses resulting from unauthorised access to your account where such access was made possible by your failure to maintain adequate security of your credentials.

10. Responsible Gaming

Crikya is committed to promoting responsible gambling. We provide a range of tools to help players stay in control of their activity. These tools are available in your account settings at any time.

• Deposit limits: Set daily, weekly or monthly deposit caps.
• Session limits: Limit the amount of time you spend on the platform per session.
• Loss limits: Set a maximum loss threshold over a defined period.
• Self-exclusion: Temporarily or permanently exclude yourself from the platform.
• Reality checks: Receive periodic reminders of how long you have been playing.

If you believe you or someone you know may have a gambling problem, please visit our Responsible Gaming page for guidance and support resources. Crikya may apply account restrictions to players who show signs of problem gambling, even without a player request, where we believe it is in the player's best interest.

11. Privacy

Crikya collects and processes personal data in accordance with our Privacy Policy. By registering on Crikya, you consent to the collection and use of your personal data as described in that policy. Key points include:

• Your data is used for account management, payment processing, KYC verification and customer support.
• Crikya does not sell your personal data to third parties.
• Data may be shared with payment processors, game providers and regulatory authorities where required.
• You have the right to request access to, correction of, or deletion of your personal data, subject to legal retention requirements.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Crikya's total liability to you for any claim arising from your use of the platform shall not exceed the total amount deposited by you in the 30 days preceding the claim.

Crikya is not liable for:

• Losses resulting from internet connectivity issues, device failures or third-party service outages.
• Losses resulting from your failure to comply with these Terms.
• Indirect, consequential or punitive damages of any kind.
• The accuracy of information provided by third-party game providers.
• Delays in payment processing caused by bKash, Nagad or other third-party payment providers.

Nothing in these Terms limits Crikya's liability for fraud, gross negligence or any other liability that cannot be excluded by law.

13. Termination

You may close your Crikya account at any time by contacting customer support. Upon closure, any remaining balance (excluding bonus funds that have not met wagering requirements) will be returned to your registered bKash or Nagad account within 5 business days.

Crikya reserves the right to suspend or permanently close any account at its sole discretion, including but not limited to cases involving:

• Breach of these Terms or any associated policy.
• Suspected fraud, money laundering or other illegal activity.
• Failure to complete KYC verification within the required timeframe.
• Abusive behaviour towards staff or other players.
• Regulatory or compliance requirements.

In cases of account closure due to a breach of Terms, Crikya reserves the right to withhold any balance pending investigation. Where fraud is confirmed, balances may be forfeited entirely.

14. Changes to These Terms

Crikya may update these Terms at any time. When we make material changes, we will notify registered players via email or a prominent notice on the platform. The updated Terms will display a revised "Last updated" date at the top of this page.

Your continued use of the Crikya platform after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with any changes, you should close your account before the changes take effect.

15. Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a dispute or complaint, please contact the Crikya support team:

Crikya aims to resolve all complaints within 5 business days. If you are not satisfied with our response, you may escalate your complaint through the relevant regulatory channel applicable in your jurisdiction.