Your personal data belongs to you. This policy explains exactly what information Crikya collects when you use our platform, how we use it, who we share it with, and what rights you have over it. We keep things straightforward — no legal jargon for the sake of it.
Last updated: January 2025 | Applies to all Crikya accounts and services
Our Commitments
Six things Crikya commits to on every account, every day. The full policy details follow below.
Every piece of data transmitted between your device and Crikya is protected by 256-bit SSL encryption. This applies to login, deposits, withdrawals and all account activity. Your information cannot be intercepted in transit.
Crikya does not sell, rent or trade your personal information to any third party for marketing purposes. Your data is used only to operate your account, process payments and improve the platform experience. Full stop.
Crikya follows a data minimisation approach. We only collect information that is genuinely necessary to provide our services — account management, KYC verification, payment processing and customer support. Nothing extra, nothing unnecessary.
This policy tells you exactly what data we collect, why we collect it, how long we keep it and who can access it. There are no hidden data practices at Crikya. If something changes, we update this policy and notify you directly.
You have the right to access, correct, export or delete your personal data at any time. Crikya processes all data rights requests within 30 days. Contact our support team to exercise any of your rights — no complicated process required.
Player data is stored on secure servers with strict access controls. Only authorised Crikya personnel with a legitimate operational need can access personal data. All internal access is logged and audited regularly.
Summary: Crikya ("we", "us", "the platform") is committed to protecting the privacy of every player who uses our services at crikya.net. This Privacy Policy explains how we handle your personal data in connection with your use of the Crikya platform, including account registration, sports betting, casino gameplay, deposits and withdrawals. By registering on Crikya, you confirm that you have read and understood this policy.
Crikya takes your privacy seriously. We know that when you sign up on a betting platform, you're trusting us with real personal information — your name, your mobile number, your payment details. That trust is not something we take lightly. This Privacy Policy is written to be clear and honest about exactly what happens to your data from the moment you register.
This policy applies to all services provided by Crikya at crikya.net , including sports betting, casino games, live dealer tables, video poker, the mobile app and all customer support interactions. It should be read alongside our Terms and Conditions and Responsible Gaming policy.
If you have any questions about how Crikya handles your personal data, you can reach our support team at any time via live chat or at [email protected].
Crikya collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party service providers such as payment processors.
Information you provide directly:
Information generated automatically:
Information from third parties:
Note: Crikya does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data beyond what is strictly required for identity verification under applicable regulations.
Every piece of data Crikya collects has a specific, legitimate purpose. We do not collect data speculatively or hold information we have no use for. The table below sets out the main purposes for which we use your personal data.
| Purpose | Data Used | Why It's Necessary |
|---|---|---|
| Account registration and management | Name, mobile, email, date of birth | To create and maintain your Crikya account |
| Identity verification (KYC) | National ID, date of birth, selfie | Legal compliance and age verification |
| Payment processing | bKash/Nagad number, transaction data | To process deposits and withdrawals securely |
| Fraud prevention and security | IP address, device data, login history | To detect and prevent unauthorised access and fraud |
| Customer support | Account details, support conversation history | To resolve queries and complaints effectively |
| Responsible gaming monitoring | Betting activity, session data, deposit history | To identify and support players showing signs of problem gambling |
| Platform improvement | Usage data, navigation patterns | To improve the platform experience for all players |
| Marketing communications | Email, mobile number | To send bonus offers and promotions (only with your consent) |
Crikya will never use your personal data for any purpose not listed above without first obtaining your explicit consent or being required to do so by law.
Crikya processes your personal data on one or more of the following legal grounds:
Crikya does not sell your personal data. We share data only in the following limited circumstances, and only to the extent necessary for the stated purpose:
All third parties with whom Crikya shares data are contractually required to handle that data securely and to use it only for the specific purpose for which it was shared. Crikya does not permit third parties to use your data for their own marketing purposes.
Crikya retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal compliance obligations. The general retention periods are as follows:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
Crikya implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These include:
While Crikya takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong password, enable 2FA and never share your login credentials with anyone.
Crikya uses cookies and similar tracking technologies to operate the platform, remember your preferences and analyse how the site is used. Here is a breakdown of the types of cookies we use:
You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect the functionality of the Crikya platform.
You have a number of rights over your personal data held by Crikya. These rights are set out below. To exercise any of them, contact our support team at [email protected]. We will respond within 30 days.
You can request a copy of all personal data Crikya holds about you. We will provide this in a clear, readable format within 30 days of your request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected. Update basic details directly in your account settings or contact support for identity data corrections.
You can request deletion of your personal data. Note that some data must be retained for legal compliance reasons (such as AML record-keeping) and cannot be deleted on request alone.
You can request your personal data in a structured, machine-readable format so you can transfer it to another service provider if you choose to do so.
In certain circumstances you can ask Crikya to restrict how we process your data — for example, while a dispute about accuracy is being resolved.
Where processing is based on your consent (such as marketing emails), you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
Crikya is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on Crikya, please contact us immediately at [email protected]. We will investigate and close the account promptly, returning any deposited funds to the payment source.
All accounts are subject to age verification as part of the KYC process. Accounts that cannot confirm the account holder is 18 or older will be suspended until verification is complete.
Crikya may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make material changes, we will notify registered players via email and display a prominent notice on the platform. The "Last updated" date at the top of this page will always reflect the most recent revision.
Your continued use of the Crikya platform after any update to this policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact us to close your account.
If you have any questions, concerns or requests relating to this Privacy Policy or the way Crikya handles your personal data, please get in touch with our team. We aim to respond to all privacy-related enquiries within 5 business days.
Email: [email protected]
Live Chat: Available 24/7 via the Crikya platform
Subject line: "Privacy Request – [Your Account Username]"
Response time: Within 5 business days for email enquiries
For general account support, visit our FAQ page or start a live chat session directly from the platform. Our support team is available around the clock to help with any questions you may have.
Your Data Is Safe With Us
Crikya is built for players in Bangladesh who want a fast, fair and secure betting experience. Your personal data is protected, your payments are encrypted and your privacy is respected — every single session.